After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email [email protected], and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.
As long as the order is not shipped, you can cancel it anytime by contacting us via support@campgoose.com
However, if your order has already been shipped you'll have to return the products yourself.
Contact us at support@campgoose.com as soon as possible.
We are sorry for the inconvenience caused to you, please contact with us via support@campgoose.com and we will help you to solve the problem immediately.
If your order exceeds a certain amount, as periodically advertised on our sites, you may qualify for free shipping. For example, we may offer free shipping on orders over $49.9. Free shipping offers are applied to the order total after any promotions or credits are applied, exclusive of taxes and other fees. If this option is available, you will see it advertised on our sites and the available free shipping method will be pre-selected at checkout for your convenience. Free shipping offers may be terminated at any time without notice.
| Country | Shipping Cost | Order Value |
|---|---|---|
| USA | FREE | Over $39.9 |
| USA | $8.95 USD | Below $39.9 |
| Australia | FREE | Over $39.9 AUD |
| Australia | $11.6 AUD | Below $39.9 |
| United Kingdom | Free | Over £39.9 |
| United Kingdom | £4.95 | Below £39.9 |
| Canada | Free | Over $39.9 CAD |
| Canada | $11.9 CAD | Below $39.9 CAD |
Estimated Shipping Timelines and Free Shipping Offers do not apply to:
Products shipping to Alaska, Hawaii, U.S. territories, and international orders
PO boxes & APO addresses
Pre-orders or back orders
Items that must be sent by ground or freight because they are oversized, hazardous, or flammable as identified on the product page. (Examples include, but are not limited to: complete bikes, bike frames, bike wheels, travel cases, ABS airbag packs or cylinders, kayaks, kayak trailers, SUP boards, surfboards, crash pads, cargo boxes, car racks, truck bed storage, indoor bike trainers, rooftop tents, and items containing lithium batteries.)
Once your payment is verified, we will process and ship your order within 3 business days.
USA: 5-15 business days
Australia：5-15 business days
