Answers To All Your Burning Questions
1. Is it necessary for me to register an account in order to buy an item?
Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:
- keeping track of your order's delivery status
- changing or canceling the order
- using your previous purchase history to become eligible for a Loyal Customer's discount
2. How long will it take for my order to arrive?
Delivery times can vary depending on the shipping method selected in checkout and the destination of your package. If you selected our free shipping option, please note that it can take up to 10-25 business days to arrive. Faster shipping options may be available during checkout.
Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order.
3. How to use the 15% off my first order？
If you're a newly registered user, we'll send an email to your email address after you've successfully registered, containing a coupon code for 15% off your first order! Coupon code can be used once, use conditions need to spend 50$ or more, only for full-price items, discounted items can not be used.
4. How do I contact CampGoose directly?
If you have questions, you can email us at [email protected] or contact our online customer service by clicking on the icon in the lower right corner of the screen. If you would like to ask a question about your order, please attach your order number and the e-mail account you used to place the order to the e-mail. We will contact you as soon as we see it!
5. How do I reset my password?
After you have successfully registered, we will send an email to your email address, which contains a link to set your password, you can click on the link to change your password. You can also retrieve your password by clicking this link - Find My Password Back.
6. My payment got declined! What now?
Sometimes banks decline purchases over a certain size to protect your account from fraudulent activity. As a result, you might see a ‘payment failed' statement on your purchase.
To reduce the chance of failure, please double-check that the zip code of your billing address matches the zip code you have on file for your card.
If your payment still fails, please give your bank a call to authorize the payment and try again.
7. How do I unsubscribe or change the way I get notifications?
If you'd like change the way you interact with your expert, you can do so through the toggles on your Mangage Subscribe Page. Please keep in mind that turning off all notifications will remove your ability to interact with your expert and receive personalized recommendations.
8. Can I change or cancel my order?
You can contact us to modify or cancel your order until the shipping information is available, when the order is updated with the shipping information, it will not be canceled.